Ahh, online shopping.
With just a few clicks and swipes, you can score amazing deals, find unique treasures, and have everything from groceries to designer clothes delivered straight to your doorstep.
That being said, have you ever thought of shopping online for your hearing aids? It’s totally possible, with FDA over-the-counter hearing options available online.
But let’s take it one step further. What if you could bring the hearing clinic right to your home?
That idea is now a reality with Yes Hearing, a hearing health company with 500+ mobile clinics.
With face-to-face care coming right to you, these mobile clinics pack everything found in a brick and mortar location like a medical professional, measurement, and testing equipment but it’s right to your home.
In this guide, we’ll breakdown Yes Hearing, what they do, costs, and reviews. Read on to find out more.
About Yes Hearing
Yes Hearing brings hearing professionals directly to patients' homes. Each of their licensed professionals is equipped with all the necessary tools to test and program hearing aids from any location.
Yes Hearing—founded in 2018—by an entrepreneur named Sam Sheer, which he started because Sheer saw how his grandfather's hearing loss affected his overall well-being and wanted to make a change.
Sam quickly realized that the price and inconvenience of traditional hearing services were holding people back from getting the help they needed. So, he set out to solve those problems with the company.
And Yes Hearing is legitimate. They've raised over 10 million dollars to help more people, and the hearing health community respects them.
Our Soundly audio enthusiasts combed through their TrustPilot page, and with over 200 reviews, 91% of them are 5-star (rather impressive!). Folks love the in-home service and rave about the customer support team.
But don't just take those reviews at face value. Our Soundly team did secret shopping and set up a free consultation. The Yes Hearing team was great, and we didn't feel pressured to buy anything at all.
Yes Hearing Process
1. Phone Consultation and Product Selection
Are you thinking of working with Yes Hearing? Get the ball rolling by setting up a consultation. Just fill out the form on the website, and one of their team members will give you a call to discuss your needs and interests.
Now, here's the deal: when you choose Yes Hearing, you'll need to decide on a product up-front. That way, we can get it delivered right to your doorstep during the fitting appointment. So, before your consultation, do a bit of research to figure out which hearing aid is right for you.
You'll need to choose the brand, style, and technology level that fits your lifestyle. There are five of the top hearing aid brands available, including Oticon, ReSound, Signia, Starkey, and Phonak. (Sorry, no Widex.) As for style, most folks choose a receiver-in-canal hearing aid, but they have custom-molded products and powerful BTEs, too.
And don't forget about the technology level, too. Think about how much background noise you encounter daily and what your budget is when deciding which level to choose. More on choosing a hearing aid technology level here.
Once you've made your decision, the Yes Hearing team will gather your payment information over the phone and schedule an in-home appointment. And guess what?
Every purchase includes a charger or two months' worth of disposable batteries.
2. In-Home Fitting
When fitting day arrives, a licensed hearing professional will come to your home armed with your brand-new hearing aids, mobile hearing test equipment, and a computer loaded with the software needed to program your aids to perfection.
First up is the hearing test, which involves playing a series of beeps to determine which frequencies you're struggling to hear. Armed with the test results, your Yes Hearing pro will help you pop in your new hearing aids and begin the fine-tuning process. They'll use their computer and software to adjust the amplification levels to your specific areas of hearing loss and will ask for your feedback along the way to make live adjustments based on what's working.
A word of advice: Make the most of your at-home appointment. Turn on the TV, walk around, stream music, talk to your partner, and let your hearing professional know what you like and don't like.
Once your hearing aids are working well, the doctor will help you download the hearing aid app, connect to Bluetooth, and troubleshoot any issues you might experience. Take your time with this step—setting up the technology can be frustrating, but your mobile professional is an expert at this kind of thing.
One more thing to note: Your fitting appointment kicks off your 45-day trial. If you decide against the hearing aids within 45 days, we'll give you 100% of your money back—no questions asked.
3. Follow-Up Appointment
The Yes Hearing team will contact you after the fitting appointment to schedule a complimentary follow-up appointment. This appointment usually takes place about two weeks after the initial fitting, and a licensed hearing professional will visit your home to provide further support.
During the follow-up appointment, take note of any specific areas that are still causing frustration. Do you have difficulty hearing male or female voices? Is the sound of traffic too loud? Are you missing out on certain sounds while watching TV? Is the streaming function working correctly?
Your hearing professional will troubleshoot these issues and provide support, ensuring that you're getting the most out of your new hearing aids.
4. Service Plan and Remote Adjustment
Following your initial 60-day period, the Yes Hearing team of audiologists is available to provide unlimited Telehealth support should you require further fine-tuning adjustments or technical assistance. While it is not mandatory to enroll in a service plan, please note that one-off appointments are not offered by the company.
The company provides flexible service plans for those who choose to continue their care with them. With prices ranging from $25 to $55 per month, each plan includes free domes and batteries, unlimited Telehealth support, and 1 to 3 in-home appointments per year.
It's worth noting that regardless of membership, all hearing aids come with a 3-year warranty for added peace of mind.
5. Yes Hearing Pricing
When you buy hearing aids from Yes Hearing, you can save 30-40% compared to getting the same product from an independent local clinic. For instance, the latest RIC hearing aids like Phonak Lumity or ReSound OMNIA usually cost around $4,500, while traditional channels often charge $5,500-$7,000.
How can Yes Hearing provide lower prices? For one, the company has over 500 mobile professionals in their network, giving them more scale and buying power than local clinics. This scale helps them negotiate better prices, which they pass on to customers. In addition, mobile clinics like Yes Hearing have less overhead costs, such as rent, receptionist, or office snacks, compared to brick-and-mortar clinics.
While some online vendors may offer lower prices for popular hearing aid brands, they usually don't offer in-person service. The company offers face-to-face appointments with licensed professionals, so you can trust that your hearing aids are fitted properly and adjusted to your needs.
Yes Hearing also offers service plans for ongoing care, but these are optional, and you can decline them if you wish. The service plans cost $25-$55 per month, depending on the level of service you need, and include free domes and batteries, unlimited telehealth support, and 1-3 in-home appointments per year. Regardless of whether you choose a service plan, all hearing aids from Yes Hearing come with a 3-year warranty. The only other company that can match Yes Hearing's prices and face-to-face service is ZipHearing.
Yes Hearing and Insurance
Yes Hearing does not accept insurance. However, pricing plans are available in partnership with payment service providers like Affirm.
Yes Hearing Pros and Cons
Yes Hearing has many advantages worth considering, such as their convenient services, fair pricing, and excellent customer reviews. However, it's important to keep in mind that there are also some drawbacks to their approach.
Here are a few pros and cons to consider before making your decision:
Pros:
- Yes Hearing offers a unique service where they come to your home, making it a convenient option for those who prefer not to visit a clinic.
- You'll receive upfront pricing, so you know what you're getting into.
- Yes Hearing is highly regarded, having served thousands of satisfied customers.
- With mobile clinics in almost every zip code in the U.S., they're easily accessible.
- Perhaps one of the best features is the opportunity to try your hearing aids in your natural environment.
Cons:
- With a purchase from Yes Hearing, two appointments are included, and after that, ongoing care is available through a membership plan.
- Yes Hearing partners with both audiologists and licensed hearing instrument specialists who may have varying degrees of clinical experience and training.
- Currently, Yes Hearing does not offer Lyric or Widex hearing aids.
- At this time, Yes Hearing does not provide over-the-counter hearing products such as Eargo, Jabra, or Bose.
Conclusion
Yes Hearing is a great option for anyone looking to save on traditional hearing aids or for those seeking the convenience of hearing care at home. To get started, schedule a consultation and take an hour or two to compare leading hearing aid brands. This upfront knowledge will help steer the conversation towards the features that interest you the most.
If the idea of having a hearing care professional visit your home isn't appealing to you, you can also check out ZipHearing. They offer similar prices and convenience, but with the added benefit of in-person consultations at local clinics.
