Sony CRE-C20 Reviewed: Pros, Cons, App Setup and More
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9/25/2025 18:34
It’s been a year since Sony launched the CRE-C20, an invisible-style OTC hearing aid. In this updated review, we share what we’ve learned from thousands of Soundly customers: fit, sound quality, app fine-tuning, battery life (28 hrs), key drawbacks (no Bluetooth streaming), and where C20 fits vs. other options like Sennheiser All-Day Clear and Eargo.
If you’re considering an invisible style device for mild–moderate hearing loss, this walkthrough should help you decide.
Relevant Links:
Take Soundly’s free hearing test: https://www.soundly.com/hearing-test
Shop Sony CRE-C20 (Invisible OTC): https://www.soundly.com/product/sony-cre-c20 (use code "HearSoundly" for 5% off)
Shop Sennheiser All-Day Clear (streams calls/music): https://www.soundly.com/product/sennheiser-all-day-clear
Explore Eargo 8 (in-ear rechargeable OTC): https://www.soundly.com/product/eargo-8
Learn about Signia Silk (clinic-fit “sister” to C20): https://www.soundly.com/product/signia-silk-7
Timestamps:
0:00 — Why this update & who this video is for
1:11 — Sony enters hearing health: OTC landscape explained
1:53 — CRE-C20 basics: truly invisible fit & design
2:32 — Comfort details: sleeve options & all-day wear
2:45 — Who makes it? (WS Audiology lineage)
3:23 — Mild–moderate only: when to consider clinic care
4:06 — Charging & battery life (28 hours per charge)
4:37 — Important drawback: no Bluetooth call/music streaming
5:10 — App setup: how programming works without Bluetooth
7:08 — Mic count trade-offs vs. behind-the-ear devices
7:25 — Where C20’s sound ranks vs. behind-the-ear options
9:01 — Tips that cut returns & improve satisfaction over time
9:33 — Where C20 fits best today (and when it doesn’t)
10:02 — Charger tip: clean contacts + backup chargers
10:31 — How to get help, perks, and next steps
10:56 — Link to the Sony Hearing Control app deep dive
If you have questions for our team get in touch at 1 (833) SOUNDLY or [email protected].
If you’re considering an invisible style device for mild–moderate hearing loss, this walkthrough should help you decide.
Relevant Links:
Take Soundly’s free hearing test: https://www.soundly.com/hearing-test
Shop Sony CRE-C20 (Invisible OTC): https://www.soundly.com/product/sony-cre-c20 (use code "HearSoundly" for 5% off)
Shop Sennheiser All-Day Clear (streams calls/music): https://www.soundly.com/product/sennheiser-all-day-clear
Explore Eargo 8 (in-ear rechargeable OTC): https://www.soundly.com/product/eargo-8
Learn about Signia Silk (clinic-fit “sister” to C20): https://www.soundly.com/product/signia-silk-7
Timestamps:
0:00 — Why this update & who this video is for
1:11 — Sony enters hearing health: OTC landscape explained
1:53 — CRE-C20 basics: truly invisible fit & design
2:32 — Comfort details: sleeve options & all-day wear
2:45 — Who makes it? (WS Audiology lineage)
3:23 — Mild–moderate only: when to consider clinic care
4:06 — Charging & battery life (28 hours per charge)
4:37 — Important drawback: no Bluetooth call/music streaming
5:10 — App setup: how programming works without Bluetooth
7:08 — Mic count trade-offs vs. behind-the-ear devices
7:25 — Where C20’s sound ranks vs. behind-the-ear options
9:01 — Tips that cut returns & improve satisfaction over time
9:33 — Where C20 fits best today (and when it doesn’t)
10:02 — Charger tip: clean contacts + backup chargers
10:31 — How to get help, perks, and next steps
10:56 — Link to the Sony Hearing Control app deep dive
If you have questions for our team get in touch at 1 (833) SOUNDLY or [email protected].
