Relate Custom Hearing Aids
Relate 5.0 Custom Hearing Aids
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- Free Test
- Local Fitting
- 60-Day Returns
- Local Care and Hearing Test: Get a free hearing test and expert fitting through one of the nation's largest hearing care networks.
- 60-Day Hassle-Free Returns: You get 60-days to adjust to your hearing aids or return them hassle-free.
- Four Year Warranty: Get a 4-year warranty on name brand hearing aids and one loss or damage replacement.Provider fitting fees may apply to replacement devices.
- Industry-Leading Support: We’re here to support you before and after your fitting - 5-days a week.
Background
Relate® hearing aids are feature-rich hearing aids at an affordable price. The hearing aids are manufactured by one of the world’s leading hearing aid companies, Sonova. This excites us as you can be confident about having the latest technology, seamless connectivity and an aesthetically appealing design without a high price tag.
Relate is a private label hearing aid, accessible through Soundly and select membership programs.
Before we dive into the product feature details, let’s discuss the custom in-the-ear styles and how they differ to help you make the best choice for what you need.
Compare the Relate® 5.0 Custom Styles
Custom Half Shell
Best for: Bluetooth connectivity, streaming, modern design, ease with insertion
- Rechargeable with a custom-molded charging case
- Universal connectivity with hands-free calling on iPhone, Android and flip phones
- Modern style with earbud-like aesthetics
- Larger footprint than smaller custom in-the-ear
Completely-In-Canal (CIC)
Best for: Maximum discretion
- 10A disposable batteries
- Sits deeper in the ear canal and is nearly invisible
- CIC is non-wireless, limiting Bluetooth connectivity, streaming and app capabilities
What's New
Relate 5.0 custom in-the-ear combines custom craftmanship with modern hearing technology, offering a personalized hearing experience in a rechargeable or discreet style. This style is specifically built for you using custom ear impressions done by a hearing care provider. This personalized approach helps create a secure, comfortable fit while improving sound delivery and all-day wearing comfort. Because no two ears are the same, each hearing aid is tailored to your unique anatomy.
Sound Processing
- Relate 5.0 delivers intelligent sound processing that automatically adapts as listening environments change. Whether you are having a conversation at home, meeting friends out socially, or spending time outdoors, the technology works in the background to help provide a clear and comfortable listening experience.
Rechargeability
- Relate 5.0 rechargeable custom design eliminates the need to regularly change disposable batteries. Simply place the hearing aids in their charging case and with up to 29 hours battery life you are supported for your day’s activities.
Bluetooth Connectivity
- One of the biggest advantages of Relate 5.0 custom rechargeable is that it brings Universal Connectivity to a custom in-the-ear hearing aid. You can stream phone calls, music, podcasts and other audio directly to the hearing aids using Bluetooth® Classic technology. Hands-free calling is also supported, allowing conversations to flow naturally without needing to hold the phone.
Relate 5.0 App
The Hearing Remote app allows you to personalize your preferred choice if you desire a simple app or more sophisticated app with additional customization options. You can adjust settings, personalize listening preferences, find your hearing aids, directly you’re your smartphone.
- Affordable, high-quality hearing aids from a leading manufacturer
- Full-Shell and in-the-ear sizes allow for Bluetooth connection and telehealth programming
- Can be easier to insert (size-dependent) than behind-the-ear models
- Increased range, with the ability to move double the distance from the Bluetooth source and remain connected
- One step pairing for the rechargeable custom
- Can be less comfortable than behind-the-earmodels in some ears
- Relate® 5.0 In-The-Ear (ITE) are fully customizable, prescription hearing aid appropriate for mild to severe hearing loss.
- Comes in different styles and colors, to find an option that fits both your hearing needs and your personal taste.
- Relate 5.0 is a prescription hearing aid that is fitted and programmed by a Hearing Care Professional (HCP).
- To create your custom in-the-ear hearing aids, an HCP will take earmold impressions. They will send the impressions to the manufacturing facility where a hearing aid will be custom built to fit your ears based on your earmold impressions.
- Relate 5.0 hearing aids uses advanced AI-trained technology to classify environments providing optimal settings for better listening outcomes automatically.
- Right combination of features including noise reduction, speech intensifier, soft speech and adjusting the microphones automatically reduces listening effort.
- Relate 5.0 custom hearing aids sit comfortably in-the-ear.
- Hearing aid styles vary by individual and are often chosen based on lifestyle and degree of hearing loss. Some users prefer in-the-ear (ITE) while others may choose behind-the-ear (BTE) or receiver-in-canal (RIC) styles. To learn more about different style options, click here.
- In-the-ear hearing aids are custom made and fit in the ear canal.
- Custom hearing aids come in a variety of sizes including, half-shell, and completely-in-canal (CIC).
- Choose from a variety of colors – pink, tan, cocoa, brown and black (rechargeable only).
- Rechargeable custom hearing aid typically is larger in-the-ear canal size.
- Fully charged rechargeable hearing aids provide up to 29 hours of battery life.
- Non-rechargeable ITE comes 10A battery style (changed every 5-7 days) and is non-wireless.
- Bluetooth streaming is available in the rechargeable custom style only.
- Universal connectivity and hands-free to both iPhone, Android devices and flip phones.
- Pairs up to 8 Bluetooth devices with 2 simultaneous devices.
- Tap control available to answer/end call; pause/resume streaming and/or access virtual assistant.
- One step pairing for easy and quick connection.
- The smaller, more discreet style (CIC) is non-wireless.
- Rechargeable in-the-ear style being larger is easier to insert into the ear and easier to operate when required to charge on the charger.
- The smaller style powered by disposable batteries tends to be more difficult to manage and insert.
- Water and dust resistant with a rating of IP68.
- Can withstand up to 8 hours in a dust chamber and water submersion in one meter of water for up to 60 minutes.
- Customization: Yes – Hearing Remote app offers quick adjustments, and program customization to better suit your listening needs.
- Tinnitus masking: Available discuss your options with your HCP.
- Find My Hearing Aid: Yes – can track your misplaced hearing aids through the Hearing Remote app.
- Health tracking: This feature can count your steps, how long you wear thedevice, and how long you spend in listening environments.
Soundly partners with a nationwide network of pre-vetted clinics through Ear Professionals Network. These clinics are selected to deliver a consistent, high-quality experience for Soundly customers.
When you purchase through Soundly, you’ll receive several exclusive benefits:
- A free in-clinic hearing test and consultation
- Custom earmolds included when needed
- A 60-day trial period with unlimited follow-up visits
To access these perks, click "find local care" on this page.
You’ll receive an official referral letter and confirmation number, which ensures your discount is applied at your local clinic. Have questions? Call or text us anytime at 1 (833) SOUNDLY.
Every Soundly customer starts with a free hearing test and consultation.
If hearing aids are recommended, you’ll have access to fixed, transparent pricing ranging from $1,998 to $4,098 per pair, which includes 60 days of follow-up care to help ensure your hearing aids are working well for you. During this time, all appointments are included, and if your hearing aids aren't the right fit, you can return them for a full refund.
After that initial period, you can:
- Continue care through a one year ($500) or three year ($1,250) service package with your provider, or
- Pay as you go for follow-up visits (typically around $100 per appointment)
Use our price calculator to compare pricing across models and brands.
Soundly’s program offers strong savings and flexibility—but it works a bit differently than traditional clinic models.
Here’s why pricing is often lower:
Program Scale
- Our partnerships allow us to offer clear, transparent pricing—passing savings directly to you.
Flexible Ongoing Care
- Many clinics bundle 2–3 years of care into the upfront price. With Soundly, you only pay for ongoing care if and when you need it. Your initial purchase includes unlimited care for the first 60 days, covering the critical setup and adjustment period. After that you can set up a service package or pay as you go (typically around $100 per visit).
All providers in our network are ready to support Soundly customers. The best way to ensure your Soundly price and perks is to:
- Click “Find Local Care”, on this page and get matched to a local clinic
- You can also call our team at 1 (833) SOUNDLY to walk through the referral process
We'll send you a referral confirmation number—emailed to you and shared directly with your selected clinic—so they’re ready for your visit.
We recommend saving or printing your referral email to bring with you to your appointment.
